Chatbots powered by artificial intelligence (AI) and natural language processing (NLP) are revolutionizing the way companies communicate with their customers, and the IT support companies in Dubai play a game-changing role in that. WIth the attention spans of the people getting shorter than ever, providing instant, personalized communication is one of the ways in which you can engage them. When customer service has become a critical differentiator, especially in the United Arab Emirates and Saudi Arabia markets, it is important that you go with the flow, and rise above the tide to stay in the minds of your customers.
Digital Links, one of the best IT support companies in Abu Dhabi crafts AI chatbots for various sectors of the industry – banks, retail giants, ecommerce websites, government services, hospitality sectors, the list goes on. In this blog, we will explain why it is so important to create one for your business as well.
- 24/7 Instant Response
Consumers in Dubai, Abu Dhabi, Riyadh, and Jeddah have so many options and so they don’t need to wait for voicemail queues, and absolutely hate it when put on hold. AI chatbots give them instant answers to queries, so that you don’t have to involve even a real person in any of these. The chatbots can give them information on—order statuses, product details, appointment bookings any time they want. Chatbots help you automate these routine inquiries, businesses can totally remove bottlenecks and delay in communication, reduce response times from hours to a mere few seconds, and customers are happy, while your employees can focus on other complex tasks.
- Trained to deliver personalized responses
AI chatbots can understand and respond to local languages, dialects, and customer intent, so they can accurately respond to their requests. It would be almost like chatting with a human, and AI bots can give customers accurate, culturally relevant responses. The chatbots can be trained to speak in English, Arabic, or in other languages, and with the ability to give personalized interactions, it would definitely work well with the customers. In fact, the bots often begin by greeting the returning customers by name, and customers love that personalisation.
- Perfect when demand spikes
During holidays, or on special days like Saudi National Day, or Dubai Shopping Festival, the volume of customer interactions can be exorbitant, and it is not feasible to hire large customer service representatives, just to answer queries during those times. The advantage with chatbots is that they can answer thousands of queries, and then move on to the next, without getting tired.
- Engagement & Lead Generation
Yes, that’s true! AI Chatbots are now advanced enough to initiate conversations when the customers visit the website, by welcoming them, offering to guide them to a specific product, giving product recommendations and so on.
If you are looking to develop Chatbots for your website, you have come to the right place. With the support of IT support companies in Dubai, like Digital Links backing your business, you can deploy the latest chatbots in the market that delight customers, streamline operations, and drive growth.
